Contact Us

Reach Out to RustIvy – We’re Ready to Help

At RustIvy, we believe customer care is just as important as the handcrafted products we create. We want you to feel confident, informed, and supported from the moment you browse our website until your order safely arrives. If you ever need assistance, our team is only a message or phone call away.

How We Can Help You

  • Product Details: Learn about our materials, personalization choices, or custom design options.

  • Order Inquiries: Update personalization details, verify your order’s status, or request a change.

  • Shipping Assistance: Find out about expected timelines, shipping carriers, or tracking updates.

  • After-Delivery Support: If something isn’t right with your order, please notify us within 7 days so we can correct the issue quickly.

  • Refunds & Exchanges: For returns, exchanges, or refund guidance, review our Returns Policy or reach out directly.

Helpful Reminders

  • Include your order number and specific details in your inquiry for faster resolution.

  • For changes to custom items, please contact us within 12 hours of placing your order.

  • For urgent matters (e.g., incorrect personalization or shipping delays), please use our phone line during working hours for the quickest support.

Our Commitment to Customers

  • We personally review and respond to every inquiry.

  • Our website information—including pricing, product details, and timelines—is always accurate and transparent.

  • We are committed to clear communication, dependable service, and respectful support for all customers.

Customer Support Hotline:
+1 972-235-3267

Email Support:
support@rustivy.com
We respond to all emails within 24 business hours.

Business Address:
1030 E Belt Line Rd, Richardson, TX 75081, USA
Please note: This is our registered business address and workshop location. We do not have a physical retail store open to the public.

Support Hours:

  • Monday – Saturday: 8:30 am – 7:00 pm (EST)

  • Sunday: 10:00 am – 2:30 pm (EST)
    Messages received outside these hours will be answered the next business day.

We’re Here to Help – Contact RustIvy